Returns Policy - Fresh Filtered Water

 

Returns Policy Terms

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We understand sometimes you may not need an item or you might have made a mistake during your order. You must notify us within 7 days of receiving the item/s to request an exchange, credit or refund.

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The item must be returned in a new, unused condition, complete with original packaging. A restocking fee applies to all returns and is dependent upon the condition of the item.

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If the item is returned in new, unused condition with original packaging, a 10% restocking fee applies.

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If the item is returned in unused condition without the original packaging, a 20% restocking fee applies.

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When a return is requested due to change of mind, the customer is responsible for paying the postage to return the item back to our warehouse. Original freight charges are non-refundable.

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Not as Described

If you feel the item you have received is not as it was described on the website, you must contact us within 7 days so that we can investigate the claim. You will be asked to provide evidence such as photos, videos, and supporting documentation to support your claim.