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As a business who proudly stands behind the quality of their products, we provide a 10 Year Parts & Labour Warranty to all customers on our Water Filter Systems in the serviceable Area. (*Due to varying water quality across Australia, this excludes cartridges, membrane and tank which carry our 12 month guarantee)


We also provide an Extended Service Warranty beyond the initial 10 Year Parts & Labour Warranty to all of our customers who continue to service their water filter system(s),. This Extended Warranty (beyond the initial 10 Year Warranty) is available for the entire period that the customer chooses to have their system(s) serviced by FFW. This could ultimately be a lifetime! 


We want to ensure your system is running at its best and providing you with optimum water, therefore to be covered, your system is required to be serviced by us, on time and in accordance with the manufacturers recommended ongoing time frame.


Extended Warranty covers call out fees and labour charges in the Greater Sydney Area. If outside of our serviceable area, the Extended Warranty will not cover shipping charges, customers will only have to pay for the delivery of parts replaced.

In all cases, the commencement date of this warranty period will be determined as the actual date of purchase, as documented on the customers’ FFW account.

If at any point beyond the initial 10 Year Warranty period you decide not to continue servicing with FFW, your Extended Warranty will, unfortunately, be void, meaning charges for repairs and labour will be at the customers’ expense.

In any event that you need assistance, or have any questions, concerns or claims, please call.


Our warranty is applicable to all systems installed by our technicians.

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